My order

For questions related to product support we recommend you to visit Gametrix Support Center, where you can also submit a request.

Shipping & Delivery

We ship our products to the Europe (including UK, Switzerland). If you have trouble having our products shipped to you, please contact our customer service team at

We offer absolutely FREE delivery in Europe.

The delivery usually takes about 2-6 days. However, you can check the exact delivery estimates here: Shipping Page


We accept PayPal and credit/debit cards (Visa, Mastercard) via the GoPay payment gateway.

You can also make your payment directly into our bank account (bank transfer):
Name of the Bank:      KOMERCNI BANKA, a.s.
Address of the Bank:   Na Prikope 33, 114 07 Praha 1 P.O. BOX 839, Czech Republic
IBAN:                           CZ8001000001153829740207
BIC / SWIFT:                KOMBCZPPXXX

Please use your Order ID as the payment reference.

Returns & Warranty

If you bought a product from the Gametrix online store, you have the right to cancel and return your order within 14 days, for any reason and with no justification.

Each Gametrix product has a standard 2-year (24 months) limited consumer warranty, under which we will replace or repair item if it is defective. For further information, please see our Warranty Policy.